After confirmation of any package request, 30% of tour package cost (non – cancellable or non refundable) required immediately to book all the respective services.
All the payments must be notified by an email format only with attached transaction details.
Payment terms are subject to change at the time of booking as per hotel policy and high session.
We will not entertain any credit facility.
All cancellation must be made in e-mail format only.
We will process your cancellation/refund request within one to seven business days. We will not acknowledge any verbal/over the phone request or voice mail. Verbally speaking with our customer service representatives without e-mail will not guarantee that your cancellation has been processed or acknowledged. Please make sure to email us for cancellation requests with your reservation number.
If your refund is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take sometime before your refund is officially posted. Next contact your bank, there is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at holidaysabaan@gmail.com
All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded. No refund will be given for any portions of the tour unused by the travelers after tour departure regardless of circumstances.
Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price. Hotel extensions and instant confirmation products ( admission ticket, city passes etc. ) cannot be exchanged or refunded once confirmed.
If a tour is scheduled to depart within 6 days, we will not change a traveler’s departure date and will not offer a refund. All cancellations must be made directly with Abaan Holidays .
The company (Abaan Holidays) reserve the right to cancel your holiday at any time before the date of departure, even after a confirmation notice has been sent. In this event, if your holiday is cancelled, the company (Abaan Holidays) will refund in full the money you have already paid. No compensation will be payable.
The company (Abaan Holidays) regret that no refund will be made on unused tickets where travel sporting event or other types of tickets, unless a refund can be obtained from the carrier or provider.
Receipt of the deposit by the company (Abaan Holidays) does neither guarantee nor imply confirmation of the booking. No booking shall be confirmed until the company (Abaan Holidays) issuses a written notice. The company (Abaan Holidays) reserves the right to refuse a booking without giving any reason.